Privacy Policy for Havjoy.com

We know you care about how your information is collected, used, and shared—and we appreciate your trust in us. This Privacy Policy describes how https://havjoy.com and its affiliates (collectively, “Havjoy”) collect and process your personal information through our website, products, and services that reference this Privacy Policy. By using Havjoy Services, you consent to the practices described below.

What Personal Information Does Havjoy Collect?

We collect your personal information to provide and continually improve our services and the experience you have with your custom artwork.

Types of personal information we collect:

• Information You Provide: This includes your name, shipping details, email address, and any personalization instructions you give when placing an order.
• Automatic Information: We collect data automatically when you browse our site—such as device information, browser type, and interactions with our pages. We use cookies and unique identifiers to improve your experience and performance of the site.
• Information from Other Sources: This may include updated shipping information from carriers to ensure smooth delivery, or marketing insights from trusted partners.

How Do We Use Your Personal Information?

We use your data to operate, improve, and personalize the Havjoy experience. This includes:

• Order Processing & Delivery: To process payments, fulfill orders, and communicate about your delivery status.
• Service Improvement: To troubleshoot, optimize performance, and enhance usability across our site and services.
• Personalization & Recommendations: To suggest art styles, sizes, or collections that match your tastes.
• Legal Compliance: To meet requirements under applicable laws (e.g. identity verification for international payments or anti-fraud measures).
• Customer Support & Communication: To reply to your questions and provide assistance across email, chat, or social platforms.
• Marketing & Advertising: To send promotional updates and display interest-based ads (non-personally identifiable). See our Interest-Based Ads Policy to learn more.
• Fraud Prevention & Risk Assessment: To ensure the security of our systems, users, and transactions.

Cookies & Identifiers

We use cookies to help our systems recognize your browser or device and to deliver a smoother, personalized browsing experience. For more on how we use cookies, please refer to our Cookies Notice.

Do We Share Your Information?

We value your privacy. We never sell your personal information. However, we may share information as follows:

• Third-Party Providers: Trusted service providers help us with order fulfillment, delivery, payments, marketing, analytics, and customer support. They access your data only to perform specific functions and are required to protect it.
• Business Transfers: If Havjoy (or its parent company GLOWBASE PTE. LTD.) undergoes a merger, acquisition, or asset sale, customer information may be included in the transfer—under the same level of protection as stated in this policy.
• Legal Obligations & Protection: We may disclose personal information to comply with legal requirements or to protect Havjoy, its users, and the public (e.g., fraud prevention).

You will be notified if your data is to be shared beyond these purposes, and you’ll have the option to opt out.

How Secure Is My Information?

We prioritize the security of your data:

• We use encryption protocols to protect information during transmission.
• We comply with PCI DSS standards when handling payment card data.
• We maintain safeguards—physical, electronic, and procedural—to protect personal data.
• We may require identity verification before disclosing sensitive information to you.

Your Choices & Contact Information

You can always choose not to provide certain information, though it may affect some features or services.

If you have questions about how we collect or use your data, please reach out:

GLOWBASE PTE. LTD.
📧 Email: glowbasePte.ltd@gmail.com
📍 Address: 60 Paya Lebar Road, #07-54, Paya Lebar Square, Singapore, 409051