Shipping Policy for Havjoy.com

At Havjoy.com, we are committed to delivering your artwork promptly and securely. Below is our updated shipping policy, outlining shipping times, costs, methods, and other essential details to ensure a smooth and joyful delivery experience.

Shipping Time & Cost

Due to the custom nature of our custom portrait products, it takes a bit of time to personalize and build your order from the moment you place it.

Within the US: Orders within the U.S. typically arrive within 2-3 weeks. However, orders placed during holiday periods may experience longer shipping times, up to 4 weeks.

UK, Australia, Canada & Europe: We estimate orders to arrive within 3-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks.

Shipping Cost
We offer FREE shipping on all orders over $100+ in the US only. 
For orders under $100 in the USA, we charge $10 flat rate shipping.
For all orders in Canada, UK, Australia, and select European countries, we charge $25 flat rate shipping.

Important to Note:
• Updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and reach out immediately if you need to make a change

• We offer 'skip the line artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier's shipping time.

• We are unable to accept requests to swap or edit photos that were previously submitted with an order.

• We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.

Need Help?

Have questions about shipping or want to request a specific carrier? Contact our friendly support team at support@havjoy.com — we’re here to ensure your Havjoy art arrives safe, sound, and ready to brighten your space.

Thank you for choosing Havjoy.com!